"Big Brand Box" wants you to be Thrilled with your New Purchase. However if there is any problem with the product you purchased, you can Request for Return. The Request for Return should be made within 7 Days from the date you receive it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with original invoice.
NOTE:- Some Utility Products once used can't be returned. FOOD Products once opened and used can't be returned.
Refunds (if applicable)
We will also notify you of the approval or rejection of your refund. Also the amount eligible for refund will be after Deducting the Reverse Pick-up Charge of Rs.99 & Any Discount which was availed while placing the Order. In case its found that the return is due to a reason given by the customer which is beyond our control or customer wan't to return the product for no reason, the shipping and other charges will have to be borne by the customer.
Once your return is received and inspected, we will send you an email or WhatsApp to notify you that we have received your returned item. Once you are approved for refund, then your refund will be processed, and we will provide you Discount Voucher CODE which you can redeem on your next purchase. The decision on method of refund will be solely at our discretion after discussion with the customer, but it can NEVER be in Monetary Terms, unless the management so decides in extremely rare cases. Amount of Forward Shipping will not be Refunded & Reverse Shipping charge Rs.99 will be deducted after confirming the eligible refund. The process of arranging reverse pick-up and getting refund is as per systems.
NOTE:- Refund in Monetary Terms is STRICTLY NOT ALLOWED on our platform.
Kindly note that if you Order in Bulk Quantity (More than 10 pcs) of Single Product, the decision to accept the return will be exclusively ours. To avoid mutual hardship and dissatisfaction we request you to order less quantity and be satisfied with the product before ordering in Bulk Quantity.
Late or missing refunds (if applicable)
If you don't received a refund, first check your account at our store for "Store Credit" or your " Discount Voucher" of equivalent amount. In case of transfer to your Bank, please recheck your bank account again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Return Shipping (if applicable)
In case we receive damaged product in return, it will be analyzed by our team and relevant decision will be taken based on the truth behind the damaged return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Goods need to be properly packed for shipping back or Reverse Pick-up Booked by Us. Reverse Shipping Charge of Rs.99 will be deducted from the eligible refund amount. It's advisable to take a picture of product before shipping it back. Damages due to reverse shipping will have to be borne by you, so the packing needs to be proper and damage-proof.